Refund policy

Returns & Refunds Policy 

We want you to love your new purchase, but we also understand that sometimes things change. Here's everything you need to know about returning items, requesting a refund, or changing your mind.

Please note that some items cannot be returned. Scroll down to find out if this affects you. 

Custom & Made-to-Order Items

For items that are custom-made or built to specific requirements (e.g., non-standard bed or headboard sizes), returns are not accepted. These bespoke items are made especially for you and are non-refundable under all circumstances. 

Important Information About Your Return

  • If the product we receive is damaged (e.g. a torn fabric, stains, or structural damage to the bed or mattress), or if it's returned in an unreasonable condition after use, we reserve the right to deduct up to 60% of the total amount from your refund to cover the damages.

Delivery & Redelivery

  • Please make sure someone is available to accept the delivery on the agreed date and time.

  • If a delivery is missed, an additional redelivery charge will apply.

Damaged Items on Delivery

We take every step to ensure your item arrives in perfect condition.

Here’s what to do if something doesn’t look right:

  • If you notice any damage after unpacking, please contact us within 48 hours of delivery via email, phone or whatsapp. 

  • Any issues reported after 48 hours may not be eligible for a refund or exchange.

Cancellations

You may cancel your order for a full refund up to 2 working days prior to your scheduled delivery date, with a cut-off time of 1:00 PM.

For example:

  • If your delivery is scheduled for Thursday the 5th, you can cancel up until Tuesday the 3rd, at 1:00 PM.

  • If your delivery is scheduled for Monday, the cancellation cut-off will be Thursday at 1:00 PM, as weekends are not considered working days.

If you cancel after the 1:00 PM cut-off time, a £65 cancellation fee will apply, and delivery charges will be non-refundable.

Change of Mind

If you've changed your mind about a product, we’re still happy to help, with some conditions:

  • A £65 collection fee applies for any change-of-mind return.

  • If you’re exchanging an item (e.g., for a different size or colour), the £65 fee also applies to the collection and delivery of the replacement item.

  • Moreover, any original delivery charges paid at the time of purchase are non-refundable.

If The Item Doesn’t Fit On Delivery Day

  • It is the customer’s responsibility to ensure the item will fit through entrances, staircases, and into the chosen room.

  • If the item does not fit at the time of delivery, a redelivery charge will apply.

  • If we need to take the item back and you choose to cancel, a £65 fee will apply, and delivery charges will be non-refundable.

Access Restrictions

Please let us know in advance if there are any access restrictions at your delivery address, such as limited parking, narrow entrances, or restricted building access. This helps us avoid any delays or issues on the day of delivery.

  • If our team is unable to complete the delivery due to undisclosed access restrictions, the delivery will be marked as failed. In this case, redelivery charges will apply, and the original delivery fee will not be refunded.

  • Please also note that our team can carry items up to 2 floors (2 flights of stairs). If you have lift access and the items fit inside the lift, we’re happy to use it to complete the delivery.

Professional Assembly & Returns

If you’ve selected our assembly service, here’s everything you need to know:

  • We’ll deliver your items to the room of your choice, unpack them, and assemble your bed where assembly has been selected.

  • We do not remove or dispose of the packaging, so we highly recommend keeping it safe in case you need to return the item in the future.

If you need to return your item:

  • The bed must be fully dismantled and securely repackaged and left downstairs near the entrance before the collection team arrives.

  • If the item is not disassembled and properly packed when the courier arrives, an additional fee will apply.

  • We cannot arrange a collection unless you send us clear photos showing the items fully dismantled and packaged correctly.

Collections & Redeliveries:

  • The same cancellation cut-off applies; you must notify us by 1:00 PM, 2 working days before the scheduled collection or redelivery date.

Refunds: How & When

Once we’ve received the returned item and confirmed it’s in reasonable condition, we’ll process your refund as quickly as possible.

  • Refunds are made using the same payment method used during the purchase.

  • Please allow up to 5 working days for the refund to appear in your account after processing.

Still have questions?

We’re here to help. Feel free to reach out to our support team via email, phone or whatsapp support